We identified steps to half the cycle time and the associated cost through a balanced focus on process improvements together with 3 focused BOTs. However, they were in the early stages of understanding RPA and required support in designing a solution that included automation interventions. The process of matching and posting invoices to the General Ledger involves many manual tasks prone to human error resulting in late supplier payments, which subsequently impacted their ability to deliver core business operations. Overall, the process held a lot of potential opportunities for automation which would help reduce employee workload and increase efficiency.
Business process management – a construction case study
Case Study | BPM & COMPANY, INC.
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Business Process Management Case Study
The barriers that existed between departments were broken down. Internal customer satisfaction, process-oriented thinking and teamwork replaced department-centric thinking, fire-fighting and finger-pointing. A win — win atmosphere was created. External customer satisfaction increased, and along with it, sales, and the bottom-line.
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