Prev Chronic Dis ; Delivery of quality adult preventive services, such as immunizations, cancer screening, tobacco use assessment, and cholesterol screening, is essential to improving population health. However, gaps often exist between recommended best practices in delivering preventive services and the care that is actually delivered. Use of change-management approaches can help guide organizations through strategic implementation and sustainability of an evidence-based intervention, such as a Proactive Office Encounter model, to close the gap between recommendations and delivery. The change-management approach not only serves to improve clinical workflows of an organization but also serves to improve patient outcomes and, subsequently, population health.
Labor Savings in Pharmacy Scheduling - a StaffReady Case Study
SubItUp - Workforce Management Case Studies
This case study discusses how fintech firm Afterpay improved agent productivity through improving their workforce management WFM strategy. The company makes it possible to buy clothes, accessories, and household goods now and pay for them in instalments. With more than 11 million active customers and 40, retail partnerships, Afterpay gives consumers the freedom to buy what they want today and pay over time. Afterpay is a high-growth start-up, having doubled its volume of active users to more than 11 million consumers as the coronavirus pandemic spurred new spending habits. Launching in new regions and territories while attracting tens of thousands of new customers every day created serious challenges. Forecasting contact centre staffing needs with no view into historical trends was difficult at best, and using various outsourced partners to scale for growth meant more complex scheduling requirements and a disconnected view of success.
Critical Chain Project Management: A Case Study
Submit Press Release. Share Blog. The overall scheduling system was inefficient for management, inconvenient for employees, and lacked transparency in how shifts and PTO requests were distributed.
After migration to Splynx, we got one central platform that resolved these tasks and provided us central IP address management, equipment tracking and map of the network. Now we have reduced the time for provision one customer two or three times compared to what was before Splynx deployment. Jaco Visagie, Director. Our company was developing own in house solution for a long time that matched exactly our needs and processes.